“Credit without strict discipline is nothing but charity and charity does not help to overcome poverty”. Without strict discipline in credit administration and management, MFIs will continue to struggle to survive and to achieve their twin goal of financial sustainability and social impact. Over the years, loan delinquency has been observed to be perhaps the largest single factor that leads to the downfall of institutions that provide financial services. However a proper understanding of the best practices in the end-to-end process of loan administration and portfolio management can help to significantly reduce delinquency.
SAM, for the past 12 years, has endeavored to equip MFI practitioners with the know-how, skills and tools to prevent and mitigate against the risks of loan delinquency and ultimately default. Our belief is that institutions can achieve zero delinquency; this is undoubtedly a key anchor of MFIs sustainability.

Course Objectives
Through the Delinquency Management Course, SAM seeks to equip the participants with knowledge, skills and tools that will grow their expertise in preventing and managing delinquency in their financial institutions. .
More specifically the course will help participants to:

• Acquire the right mindset on the causes, costs and impact of delinquency on their MFIs.
• Grow their skills and confidence in measuring and controlling delinquency.
• Manage a delinquency crisis by adopting a comprehensive response with both short and long term actions.
• Customize the tools provided and employ the knowledge acquired to prepare their institutional delinquency action plans.

This is one of the fourteen courses on offer at SAM.  It is designed for credit managers, finance managers, risk managers and branch managers; the team responsible for preventing and managing delinquency and default in MFIs.

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